Complaint upheld against administrator for wrongly implementing ambiguous pension sharing order
In the case of Mr A (PO-19073), the Ombudsman has upheld a complaint against scheme administrators for incorrectly implementing an ambiguous pension sharing order made in respect of the member's divorce. The member had benefits in both the defined benefit and money purchase section of the scheme.
The scheme administrator was asked to confirm that it would be able to implement a draft court order which provided, “There shall be a pension sharing order of the husband’s pension with Rettig no. H93849 as to 54% in favour of the wife”. It confirmed that it would be able to do so, and the order was duly made. However, the reference number in the order related only to the money purchase section of the scheme. The administrator subsequently queried with the member's wife's lawyer whether the pension sharing order applied to the member's benefits in both sections. After the lawyer confirmed that it did, the administrator made a transfer equal to 54% of the member's benefits into the wife's pension scheme. The member subsequently complained that the order was only intended to cover his money purchase benefits. The matter ended up going back to court. Having retrieved the original file, the judge concluded that the actual intention had been to make an order in respect of the member's benefits in the defined benefit section only and made an order accordingly. The member's wife refused to repay any funds and the member complained to the Pensions Ombudsman.
The Ombudsman upheld the complaint against the scheme administrator, which had realised that the order was unclear, but had relied on the member's wife's lawyer rather than taking advice from its own lawyer or referring the matter back to the scheme trustees as it should have done. The Ombudsman ordered the scheme administrator to liaise with such other parties as were appropriate to reinstate the member's money purchase pension fund in the scheme in full, adjusted to reflect the investment return that would have arisen in the scheme had no transfer been made in respect of the money purchase section. He also ordered the administrator to reimburse the member for the legal expenses he had incurred in going back to court, and also to pay the member £500 for his distress and inconvenience.
Our thoughts
This case illustrates that if trustees/administrators are presented with a draft court order and given the opportunity to comment, it is well worth taking the time to check that the order is unambiguous and in a form that can be implemented. The case also illustrates the danger of relying on the word of a lawyer who has been appointed to advise someone else.
Complaint upheld where trustees made insufficient enquiries outside expression of wish form
In the case of Mrs G (PO-17602), the Ombudsman has upheld a complaint where the trustees relied on an expression of wish form alone without making further enquiries to decide on the distribution of a lump sum death benefit held on discretionary trusts. The member had completed an expression of wish form two years before his death, in which he nominated Mrs E, describing her as his "sister". On the basis of the form alone, the trustees paid the lump sum to Mrs E. However, following a complaint by another family member, it emerged that Mrs E was not a blood relative of the deceased member (though they did share a half-sibling) and there were allegations that the member had been pressurised into nominating Mrs E after he fell behind with rent owed to her and she threatened legal action. The Ombudsman ordered the trustees to re-consider their decision and to pay the complainant £500 for distress and inconvenience.
Our thoughts
This case illustrates that even in apparently straightforward cases, trustees should make their own enquiries before deciding how to distribute a death benefit held on discretionary trusts, and should not make a decision based on the expression of wish form alone.
Complaint rejected despite finding that trustees should not have made transfer
In the case of Mr N (PO-21141), the Deputy Pensions Ombudsman (DPO) has rejected a member's complaint despite finding that the scheme trustees should not have gone ahead with paying a transfer value. The member was initially quoted a transfer value of £2,354,243. Following some correspondence with the member's IFA, the member was sent a transfer value quotation that was almost £7000 lower than the first one. It subsequently transpired that the first transfer value had been overstated due to an administrative error. However, at the time of quoting the second transfer value, the trustees did not make clear in their covering letter that the transfer value figure had been reduced, nor did they alter the figure in the discharge form, so that still incorrectly showed the higher figure. The DPO found that prior to the transfer value being paid, there had been a telephone call between the member's IFA and the scheme's representative in which it had been explained that the lower amount would be paid.
The DPO found that trustees should not have gone ahead with the transfer, as the regulations governing transfer values provide that an application to take a cash equivalent transfer value lapses if the amount quoted is subsequently reduced. The DPO also found that the trustees had breached the transfer value regulations, which require that where a transfer value is reduced following an initial quotation, the member must be notified of this, given an explanation, and allowed a further three months to make an application to take his transfer value. Nevertheless, the DPO held that such a breach did not render the transfer value void. She also found that the member would have gone ahead with the transfer in any event, and that the sum of £750 offered by the trustees to compensate the member for distress and inconvenience was "not unreasonable" so did not order any further compensation.
Our thoughts
This case shows that a failure to comply with the regulations governing transfer values will not necessarily result in the Ombudsman upholding a complaint against trustees. Nevertheless, if trustees quote a transfer value and then realise that it needs to be revised, they should ensure that they comply with the relevant regulations. In some circumstances, a failure to comply with the regulations could risk the member successfully arguing that he would not have gone ahead with the transfer at all had he received the correct information.
No obligation to pay pension to same sex partner who could not meet "Qualifying Spouse" definition
In the case of Mr Y (PO-25756), the Ombudsman has rejected a complaint from a deceased member's civil partner regarding the scheme's refusal to pay him a pension where it would have been legally impossible for him to meet the requirements under the scheme rules for entitlement to a spouse's pension. The rules provided for a pension to be payable to a deceased member's "Qualifying Spouse", which was defined as a person who was married to or in a civil partnership with the member at the earlier of the date on which the member left pensionable service or retired. In Mr Y's case, the member had retired in 1995, before it was legally possible for same sex partners to get married or enter into a civil partnership, so it would have been legally impossible for Mr Y to meet the "Qualifying Spouse" definition.
In rejecting the complaint, the Ombudsman followed the decision of the Court of Justice of the European Union in David L Parris v Trinity College Dublin, which had held there was no unlawful discrimination in a similar case on the grounds that EU law did not require member states to provide for legal recognition of same sex partnerships and, if they did so, it was up to the member state to decide the date from which the recognition would apply.
Our thoughts
Mr Y had argued that his case was analogous to Walker v Innospec, in which the Supreme Court held that schemes were not allowed to limit survivor benefits for same sex spouses or civil partners to pensionable service from 5 December 2005, the date on which civil partnerships were introduced into UK law. The key difference between the Parris case and Walker v Innospec was that the scheme in Walker v Innospec discriminated between same sex and opposite sex couples even when the marriage took place after retirement. In the case of Mr Y and the Parris case, the question of whether a spouse's pension could be payable was fixed at the point of the member's retirement, which in each case occurred before the law changed to recognise same sex relationships. Although the Ombudsman's decision makes legal sense, it is difficult not to feel sympathy for Mr Y in the circumstances.