Consumer Duty final rules and guidance
On 27 July 2022 the FCA published its final rules and guidance on the new Consumer Duty. The implementation timetable has been pushed back from that set out in the original consultation proposals, but firms are required to have an implementation plan in place by the end of October this year.
Application across the distribution chain
One particular area of concern for firms is the application of the Consumer Duty across the distribution chain, with a number of respondents to the consultation querying how this would work. The FCA final rules retain the principle that the Duty applies to a firm that can materially influence customer outcomes even where that firm has no direct relationship with the end customer. However, the FCA has introduced additional guidance to clarify its expectations of parties in the distribution chain. The guidance confirms that, unless regulatory requirements or contracts require it, firms do not need to oversee the actions of other firms in the distribution chain. The FCA has introduced a rule requiring firms to notify the FCA if they become aware that another firm in the distribution chain is not complying with the Duty.
The FCA expects product manufacturers to have completed necessary reviews to meet the outcomes rules for their existing open products by the end of April 2023 so that they can share with distributors the information required for distributors to meet their obligations under the Duty.
Application of Consumer Duty where there is an IGC or GAA
Some respondents to the consultation pointed out that value for money rules in the FCA's Conduct of Business Sourcebook in relation to group personal pension schemes and investment pathways focus on the role of Independent Governance Committes (IGCs) or Governance Advisory Arrangements (GAAs). This could give rise to issues if IGCs and GAAs assessed value for money in a different way to a firm's assessment under the Duty. In response the FCA has changed its rules so that firms must use assessments carried out by their IGCs/GAAs to assess whether their products provide fair value.
Sales of product books
The FCA is introducing new rules for sales of product books after 31 July 2023. The rules are drafted in broad terms to cover sales and purchases of product books generally and will therefore apply to the sale and purchase of SIPP back books. The seller will be required to provide "relevant information" to enable the purchaser to comply with the Duty from the date of purchase. The rules will also specifically require the purchaser to comply with the Duty in respect of the product book. The rules specify that the purchaser must carry out sufficient due diligence to ensure it understands various matters relating to the product, eg:
- whether the retail customers of the product have "characteristics of vulnerability";
- the outcome of the seller's product review and approval process carried out to comply with the Duty;
- the costs paid by the retail customer for the product; and
- the basis on which the product has been assessed as providing fair value.
Timing and next steps
By the end of October 2022, a firm's board must have approved its implementation plan.
By the end of April 2023, "manufacturers" of products are expected to have completed all reviews necessary to meeting the "outcome rules" for their existing open products so that they can share necessary information with distributors.
For new products and existing products that are available to new customers, the rules come into force on 31 July 2023.
For "closed book" products, the rules come into force on 31 July 2024.
For more detail on the final rules and guidance, see the Update produced by our Financial Regulation team. (For a summary of the basics in relation to the Consumer Duty and our thoughts on the application of the Consumer Duty specifically in relation to SIPPs, see our February Update.)
Our thoughts
The application of the Consumer Duty to legacy products is a particular issue for SIPP providers who have purchased back books from other providers, so the fact that the implementation date has been put back to 31 July 2024 for closed book products will be a welcome relief for many SIPP providers. Nevertheless, the end of October 2022 deadline for implementation plans means that SIPP providers still face a challenging imminent deadline. The new rules on sale and purchase of back books underline that Consumer Duty compliance will be a key issue for due diligence.
Consultation on broadening retail access to long-term asset funds
The FCA is consulting on draft rules to allow long-term asset funds (LTAFs) to be marketed to a wider group of retail investors and pension schemes. For more detail, click here.
FCA to review boundary between advice and guidance
According to widespread reports in the pensions press, the FCA has announced that it is looking at transforming the rules on advice and guidance. Under current rules firms may be wary of providing any form of tailored guidance to consumers for fear that they will be accused of providing advice without the necessary FCA authorisation or without having carried out required analysis of the customer's financial situation. The upshot of this can be that customers unable to pay for financial advice find it difficult to find guidance that is in any way tailored to their situation.