Default options and cash warnings: final rules
In December 2022 the FCA published a Policy Statement including its final rules requiring providers of non-workplace pension schemes to:
- offer a default investment option to new non-advised customers; and
- issue warnings to members holding more than 25% of their fund in cash for a sustained period regarding the risk of the value of the fund being eroded by inflation.
The deadline for compliance with the changes is 1 December 2023. For more detail on the FCA's original proposals, see our February 2022 Update.
Default investment option: final rules
The obligation to offer the default option applies at the time the member enters into the non-workplace pension scheme operated by the firm (regardless of whether an initial cash contribution is made at this stage) and at the point of the initial cash contribution into the non-workplace pension scheme. The requirement to offer a default option does not apply where a firm has legacy only business, ie where it does not enter into a new non-workplace pension with non-advised clients after 1 December 2023. The FCA clarifies that offering new investments to existing non-advised clients does not prevent a firm from falling within the "legacy only" category.
The FCA rules exempt "bespoke SIPPs" from the requirement to offer a default option. The FCA categorises a bespoke SIPP as one where the operator does not offer, distribute or promote any investments or promote platform services that distribute investments. The FCA clarifies in its policy statement that bespoke SIPPs are "empty wrapper" SIPPs that do not offer a menu of investments from which a consumer must choose, ie the business model is solely to accept instructions from customers who have already identified the investments they want to include.
The final rules allow firms flexibility as to what they call the default option, but say that it must be labelled in a sufficiently clear way to give an indication of its nature and distinguish it from the firm's other offerings.
The FCA requires the default option to include lifestyling unless the needs of the target market make it inappropriate to offer this. The FCA clarifies that by "lifestyling" it means "any automatic and pre-determined change in the investment mix that involves an appropriate level of de-risking in the years before target retirement age". The FCA recognises that lifestyling may occur in the expectation of income drawdown rather than annuity purchase.
Cash warnings
As regards issuing cash warnings, the FCA is going ahead with the proposals on which it consulted.
Consumer Duty: confirmation on definition of "closed products"
The FCA has confirmed on its "Consumer Duty – information for firms" web page that a pension product that is no longer sold to new customers would be considered closed for the purposes of the coming into effect of the Consumer Duty, notwithstanding that existing customers can continue to make contributions. The distinction between open and closed products is important because the Consumer Duty comes into force on 31 July 2023 for open products, but 31 July 2024 for closed products.
Review of firms' Consumer Duty implementation plans
In January 2023 the FCA published the findings of its review of firms' Consumer Duty implementation plans. The review focused on larger fixed firms with a dedicated FCA supervision team.
The review findings set out areas of good practice and areas for improvement. Areas for improvement include:
- being clearer as to responsibilities for the overall programme and areas within it;
- insufficient detail on providing timing updates to key governance bodies;
- failure to appoint a Consumer Duty board champion;
- plans with a lack of tangible action needed to comply with the duty; and
- lack of clarity over how outcomes will be monitored.
FCA issues "Dear CEO/Director" letter re Consumer Duty
On 30 January 2023, the FCA issued a "Dear CEO/Director" letter regarding implementing the Consumer Duty in the Consumer Investments sector. The letter makes clear that the FCA expects the Consumer Duty to be a top priority for CEOs and directors personally. It reminds them that by the end of April 2023, "manufacturers" of products should have completed all reviews necessary to meet outcome rules and shared necessary information with their distributors. The letter also contains a reminder that the Duty comes into force on 31 July 2023 for new and existing products or services that are open to sale and renewal, and on 31 July 2024 for closed products or services.
The letter identifies the four initial areas where particular focus is needed as:
- mainstream investments: the FCA will pay particular attention to how platforms, wealth management firms and financial advisers deal with the price and value requirements of the Duty;
- higher risk investments: the FCA expects firms to have effective oversight of introducers, with additional scrutiny of any unregulated introducers;
- scams and fraud: the FCA says firms must take appropriate action to help stop consumers falling victim to scams and fraud; and
- consumer redress: the FCA expects firms to take appropriate proactive action when they identify they have caused harm (either through action or inaction).
The FCA says that during the second half of the implementation period (to 31 July 2023) firms should particularly focus their attention on effective prioritisation, embedding the substantive requirements, and working with other firms where necessary.
FCA to review FSCS limits for pension claims
In December 2022 the FCA published a Feedback Statement on its compensation framework review. The FCA plans to review current compensation limits under the Financial Services Compensation Scheme (FSCS), in particular to consider whether it would be appropriate to increase compensation limits for certain pension claims. The FCA's analysis of FSCS data shows that in 2021, 30.1% of pension claims exceeded the compensation limit.
Financial Ombudsman Service: increase to award limits
The Financial Ombudsman Service has confirmed that from 1 April 2023, its award limits are increased as follows:
- £415,000 for complaints referred to it on or after 1 April 2023 about acts or omissions by firms on or after 1 April 2019; and
- £190,000 for complaints referred to it on or after 1 April 2023 about acts or omissions by firms before 1 April 2019.
Dear CEO letter sets out expectations of life insurers in relation to cost of living
In December 2022 the FCA issued a "Dear CEO" letter setting out its expectations of life insurers in relation to the cost of living. Under the heading of pensions, long-term savings and retirement income, the FCA says it expects to see customers' savings and investment patterns alter because of the rising cost of living, with firms already indicating that customers are considering reducing or stopping their pension contributions. The FCA says that whilst this may be appropriate for some customers who face immediate financial pressures, it looks to insurers to make customers aware of their available options and the short and long term risks of doing this, such as losing out on employer contributions and the increased risk of insufficient funds in retirement. The FCA expects insurers to make it as easy as possible for customers to restart their contributions. The FCA also expects insurers to provide customers with adequate information to make them aware of the risks involved in their current investment strategy and any tax implications of taking money from their pensions.
Thematic review of retirement income advice
In January 2023 the FCA announced that it is undertaking a thematic review assessing the advice consumers are receiving on meeting their income needs in retirement. The FCA says that since 2015 there has been a significant shift to consumers drawing an income from pension funds which remain invested. The FCA notes that advice in this area can be complex, so it is important firms ensure they deliver consistently suitable advice. The FCA says that it will aim to publish a report setting out its findings in Q4 2023.
Consultation on value for money: a framework on metrics, standards and disclosures
The DWP, Pensions Regulator and FCA have jointly consulted on policy proposals to require providers and governance committees of workplace personal pension schemes) to disclose, assess and compare the value for money (VFM) their workplace pension scheme provides. (The proposals also apply to occupational DC schemes, but not SSASs.) The proposals are intended to encourage greater standardisation of reporting, allowing trustees to make more informed investment and governance decisions and employers to better compare DC schemes when choosing where to automatically enrol their employees. The DWP wants to encourage a "cultural shift" from focussing on costs to overall value. It sees the key elements of the VFM framework as: investment performance; costs and charges: and quality of service.
FCA calls on schemes to report pension transfer concerns
The FCA has published a new web page calling on trustees to report to the FCA if they have serious concerns about a pension transfer.
The FCA specifically asks trustees to report to it about:
- individuals who provide unauthorised advice on pension transfers;
- increases in the volume of transfers advised by the same adviser;
- a member requesting a transfer following a cold call or unsolicited contact;
- a member being offered an incentive to make a transfer;
- a receiving scheme with high risk or unregulated investments;
- receiving scheme charges that are unclear or high;
- a receiving scheme investment structure that is is unclear, complex or unorthodox; and
- "potential scam activity".
The FCA also flags that "an unusual pattern of behaviour involving switches within a defined contribution scheme or a sharp or unusual rise in transfer requests involving the same firm" could indicate scam activity.
Our thoughts
Some of the factors flagged by the FCA would always be a cause for concern (eg an individual providing unauthorised advice on a pension transfer). For others the position is more nuanced. For example, there may be a legitimate reason why the number of members advised by a particular IFA has increased, but if a pension provider is faced with a sudden flurry of transfer requests from unrelated members in different geographical locations who are all apparently advised by the same individual IFA, the provider might reasonably be expected to ask questions as to why that is.